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Returns & Exchanges

Your satisfaction is our guarantee. If you are not satisfied with your purchase for any reason, please contact us within thirty days of placing your order for a prompt refund or exchange.

If you would like to return or exchange an item, we will be happy to do so. Just follow the instructions below:

  1. Click Here to complete the RMA (Return Merchandise Authorization) form.
  2. Once you receive your RMA Number, include a copy of the completed RMA form in the box.
  3. Mail the item back via the United States Postal Service (USPS) in unused condition with original tags and box in a prepaid traceable method to the address below:
  4. The Little Shoe Boutique, LLC
    PO BOX 221
    Fairport, NY 14450

  5. Keep a copy of your shipment tracking number for your records.

 

Returns or exchanges of used items are not accepted and will be returned at the customer's expense.

 

Refunds and exchanges for items returned within thirty days of the purchase date will be credited in the same form as the original payment type minus any shipping and handling charges.  Customers requesting a refund for an item that received free shipping and handling will be credited in the same form as the original payment type minus the shipping & handling fees incurred by The Little Shoe Boutique. Shipping & handling fees on returns are calculated on a rate of 15% with a minimum of $9 on the merchandise returned. This fee does not apply on exchanges or orders that did not receive free shipping. Customers are responsible for all return shipping charges as well as obtaining a return label.  LitteShoeBoutique.com does not guarantee wear or tear or any damage that occurs after the shoes are worn. Sale/clearance marked items can only be exchanged or a store credit can be applied. If a sale item is marked "Final" it is a final sale and can not be returned or exchanged. Your refund or exchange will be issued when the item is received and inspected by our warehouse staff (typically within 2-3 business days of receipt),  Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.  Return items postmarked after 30 days of receipt are not accepted and will be returned at the customer's expense. The Little Shoe Boutique is not responsible for items lost or damaged in transit. Note: Returns over $150 will be issued a refund for the initial $150 and a store credit on the amount beyond $150.


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